AI repair triage that hands each job to your team
A repair report is rarely complete the first time. Alex asks the questions your team would ask, then puts a job in your inbox with the detail gathered, so your team can decide what happens next.
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- Tenants report on WhatsApp, from the mobile number on their tenant record
- Photos with a report, and short follow-up questions before it becomes a job
- Each report becomes a job in your inbox
- Nothing is booked unless a person approves it, or a rule your team has set allows it
How Alex triages a report
Tenants can send photos with a report. Alex looks at them and asks short follow-up questions before the report becomes a job.
The number of questions depends on the report.
Alex answers your tenants on WhatsApp, day and night.
Matched to the right tenancy
Alex matches a tenant by the mobile number on their tenant record, every tenant on a tenancy included.
A message from a number that is not on a tenant record is not filed as a job, so keep tenants' mobile numbers up to date when you import.
Your team stays in charge
Once your team starts sourcing a job, Alex can phone your own contractors first, where your agency switches this on. It follows up by text message and email.
Before a contractor is messaged, Alex checks they are active and their documents are in date.
Nothing is booked unless a person approves it, or a rule your team has set allows it.
What triage does not do yet
Text, email and phone lines for tenants can be switched on during setup; WhatsApp is the tenant channel every agency has.
Your team does not see the tenant's photos on the job page yet.
Contractor messages and quotes are not sealed into the record yet.
Questions agencies ask
Does Alex decide which contractor to send?
Alex asks your own contractors first, and nothing is booked unless a person approves it, or a rule your team has set allows it.
Do tenants need an app?
No. Tenants use the WhatsApp they already have, from the mobile number on their tenant record.
What happens to a message from an unknown number?
It is not filed as a job. Alex matches tenants by the mobile number on their tenant record.
Is triage sealed into the record?
Alex's assessment of the report is sealed as one of the job's steps. Contractor messages and quotes are not sealed into the record yet.
See a week of agency admin in 20 minutes
Book a demo with one of the founders. We show you a repair, a contractor search and a batch of certificates, start to finish.