Maintenance
Repairs reported, triaged and chased, with your team deciding
Tenants report repairs on WhatsApp. Alex asks the right questions, gets photos and turns each report into a job. Then it asks your own contractors for a price and a time. Nothing is booked unless a person approves it, or a rule your team has set allows it.
What agencies tell us
- Finding a contractor who will turn up. A niche job can mean hours of ringing round.
- Chasing for a price and a date. Quote requests get ignored, and someone has to chase every one.
- Tenants message and ring the office to ask what is happening with their repair.
How it works
- A tenant reports on WhatsApp (Alex). Alex replies at any hour, asks short follow-up questions and for photos, and turns the report into a job in your inbox.
- Your contractors are asked first (Alex). Alex checks a contractor is active and their documents are in date, then asks for a price and a time, and chases until they answer.
- You approve the price (Your team). Each price is recorded against the job. Your team approves it, or a rule your team has set does.
- Over your limit, the landlord decides (Landlord). Above your spend limit, the landlord accepts or declines the exact amount from a link.
Demo account. Demo account: an example tenant report on WhatsApp.
What is live today, and what is not
Live: working today. Built: in the product; we switch it on with you and check it on your account first. In development: being built now. Planned: on our list, not started.
- Live: Repair reports on WhatsApp, at any hour, from the mobile number on the tenant's record.
- Live: Short follow-up questions and photos before a report becomes a job.
- Live: Your team can log a repair itself, for example one a tenant phoned in.
- Live: Your own contractors asked first, by text, after a check that they are active and their documents are in date.
- Live: Contractors chased for a price and a time, with each price recorded against the job.
- Live: Spend limits per agency and per landlord client. Over the limit, the landlord accepts or declines from a link.
- Live: A call-out charge a contractor names goes to the same approval as the price.
- Built: Alex phoning your own contractors first, where your agency switches phone on.
- Built: Text, email and phone lines for tenants, switched on during setup.
- Built: When your contractors cannot help, Alex finding rated local firms near the property, with phone numbers.
- In development: A WhatsApp number of your agency's own. Today tenants message Voxa's shared number.
Questions agencies ask
Is Alex a person?
No. Alex is an AI assistant and says so whenever asked. Anything that needs a decision comes to your team.
Does Alex book a contractor by itself?
Only if your team has set a rule that allows it. Otherwise nothing is booked until a person approves it.
Which contractors does Alex ask?
Your own contractors first. Before any message, Alex checks each one is active and their documents are in date.
Which number do tenants message?
Voxa's shared WhatsApp number, from the mobile number on their tenant record. A WhatsApp number of your agency's own is not available yet.
Book a 20-minute demo
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