Voxa Estate

Residents

Tenants get a reply at any hour, on WhatsApp

Alex answers your tenants on WhatsApp, day and night, and tells them what happens next with their repair. Repairs are live today. Renewals, rent reminders and tenancy changes are not.

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What agencies tell us

  • Tenants message and ring the office to ask what is happening with their repair.
  • Messages arrive at night and at weekends, when nobody is in the office.
  • Each question takes someone on your team away from other work.

How it works

  1. A tenant writes on WhatsApp (Tenant). Alex matches them by the mobile number on their tenant record. There is nothing to download.
  2. Alex replies and says what happens next (Alex). At any hour. Alex is an AI assistant and says so whenever asked.
  3. Decisions come to your team (Your team). Anything that needs a decision comes to your inbox. Nothing is booked unless a person approves it, or a rule your team has set allows it.

Demo account. Demo account: an example tenant conversation on WhatsApp.

What is live today, and what is not

Live: working today. Built: in the product; we switch it on with you and check it on your account first. In development: being built now. Planned: on our list, not started.

  • Live: Replies to tenants on WhatsApp at any hour, from the mobile number on their tenant record.
  • Live: Replies tell the tenant what happens next with their repair.
  • Live: Alex is an AI assistant and says so whenever asked.
  • Built: Text, email and phone lines for tenants, switched on during setup.
  • In development: A WhatsApp number of your agency's own. Today tenants message Voxa's shared number.
  • In development: Rent reminders and arrears follow-up. Built and switched off for now.
  • Planned: Renewals and tenancy changes.

Questions agencies ask

Is Alex a person?

No. Alex is an AI assistant and says so whenever asked. Anything that needs a decision comes to your team.

Do tenants need an app?

No. They use WhatsApp, and Alex matches them by the mobile number on their tenant record.

Does Alex handle renewals or rent?

Not yet. Today Alex handles repair reports. Rent reminders are built and switched off, and renewals are planned.

Book a 20-minute demo

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